Many of you may recall the technology preview of Project Photofly. The technology graduated to become Autodesk 123D Catch. The lead to the creation of a professional version called Autodesk ReCap 360. In addition to the photogrammetry previewed as Project Photofly, ReCap 360 lets you create accurate 3D models with multiple methods of reality capture. In this regard, ReCap 360 reality capture and 3D scanning software helps make building renovation, construction verification, and complex modeling projects more efficient.
ReCap 360 has already become so popular that there is an active community around it.
ReCap also has friends on Facebook and followers on Twitter.
Mitko Vidanovski is a Customer Success Manager for the ReCap 360 team. Much like how I produce my Technology Preview Strategy (TPS) Reports, Mitko produces a monthly ReCap Customer Engagement Report (undoubtedly with the proper cover sheet). In his report for August, he noted:
Activity was high on our ReCap 360 community pages with 900,000 overall views.
ReCap 360 passed 1,000,000 channel views on Facebook alone since launching the page in June 2015.
The ReCap 360 team has officially replied to more than 5,000 customer queries within a 24 hour period since starting the Success Program in April 2014.
In August alone, the ReCap 360 team responded to 153 customer queries out of 159 through forum and email, while keeping its overall response rate high of 95%. For that contribution, our most deserving team member was our new Customer Success Champion, Ben Humberston.
In August, the ReCap 360 team received 16 new product feature request on our IdeaStation, for a total of 175, from which, 29 have been implemented.
It's great to see the tradition of getting and responding to feedback that started with Project Photofly is still alive in the technology today.
Responses are alive in the lab.