Translator Add-ins/Project Freewheel are keys to customer success

Autodesk Labs is about feedback. Sometimes this feedback is in a form that helps us to improve. Other times users just wish to express their gratitude for what Autodesk offers. Here's an example of an email I received today.

Thanks for your work in the "lab." We just started a new business back in January. At that time, since we were starting from scratch, we evaluated [another CAD package]. We took a test drive, but didn't see any advantages over Inventor that were enough to overcome our speed, proficiency, and library in Inventor. So, we stuck with Autodesk. In the 9 months we've been open, we have come across [some] prospects/clients that use Inventor... [Other clients use other CAD packages.] The Translator Add-ins and Project Freewheel have given us the ability to open files from clients without having to beg for STEP files and also perform design reviews without forcing them to download any software.

So, until all CAD packages come together on the same file formats, we really appreciate tools like this.

Communicating with customers, taking the bad and, in this case, the good, is alive in the lab.